Disney Cruise Line
Special Needs at Sea works with Disney to provide mobility services for thousands of travelers aboard their ships each year!
The Disney name is synonymous with providing world-class entertainment and fun. With its launch in 1998, Disney aimed – and succeeded – in combining the magic of Disney with the elegance of a cruise. Disney Cruise Line offers children, teens and adults round-the-clock activities. Nearly an entire deck is dedicated to children’s activities, while adults have their own restaurant and Quiet Cove Pool to indulge in. Disney Cruise Line also makes sure that individuals with disabilities can experience the magic of Disney.
Most guest areas aboard ship—including theaters, restaurants and shops—are accessible to guests. Transfer tiers are provided at one of the feature pools. And special viewing areas at scheduled onboard activities are set aside for guests using wheelchairs.
Guests with disabilities have access to Disney's private island, Castaway Cay. The island includes the following: paved pathways throughout the main promenade, providing access to shops and restaurants; sand wheelchairs, available on a first-come, first-served basis; a wheelchair-accessible tram; and accessible restrooms.
Disney Cruise Line’s wheelchair-accessible staterooms and suites include the following: ramped bathroom thresholds; open bed frames; additional phones in the bathroom and on the nightstand; bathroom and shower handrails; fold-down shower seats; hand-held shower heads; lowered towel and closet bars and Emergency call buttons.
Guests with hearing disabilities have access to a number of provisions to ensure enjoyment of their vacation. For the show performances, Disney Cruise Line provides Guest Assistance Packets containing show scripts. Assistive Listening systems are available in the theatres and performance venues. Sign language interpretation may be available on certain cruises upon request. Also available upon request are Stateroom Communication Kits containing a base unit with alarm clock, bed shaker notification, door bell and phone alerts, phone amplifier, smoke detector with a strobe light, and a TTY.
Disney Cruise Line does not provide wheelchairs or scooters for their guests. For wheelchair rentals, scooter rentals or other special needs equipment rentals, contact Special Needs Group at (800) 513-4515. For questions and more information regarding Disney Cruise Line’s accessibility, please call (407) 566-3500.