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Before You Go..

Please ensure of where the equipment is going to be delivered:

 

  • In most instances, unless Kiosk option was available and that option was requested, cruise ship deliveries are made to the stateroom by 2PM.

If you do not see your equipment by 2PM, please contact our office as soon as possible at 800.513.4515 or 945.585.0575.

 

                                                     

In certain instances, in which the deliveries are finished well in advance of passengers boarding the ship (especially during weekday sailings), the Cabin Steward or Housekeeping may secure the equipment for you and return the rented equipment upon arrival in your stateroom.

                           

      

For cruise ships, Kiosks are available at the following ports with respective cruise lines:

 

  • Miami -- NCL Escape & NCL Getaway – Located inside NCL’s Terminal B;

 

  • Fort Lauderdale – All Holland America Ships – Located Curbside;

 

  • New York – All NCL Ships – Located inside NCL’s Terminal;

 

  • Seattle – All Holland America Ships & Select Princess Cruise Line Ships – Located Curbside.

If you are scheduled to receive the equipment at a hotel, the equipment is left at the front desk or with the concierge (as directed by the hotel).  If you do not have the equipment at the agreed upon time, please contact us immediately.  With cruise ports being serviced prior, hotel deliveries are made by 4PM.

 

If outside of our normal business hours, our agent handling the “after hours” line will be able to assist.

 

SNG wants you to begin your vacation as soon as possible!

 

 

 

                      

                                                              

                                                                  

                        

                                                                                                             

 

Consumer - June 2017 Newsletter Full Article

Official News Releases

February 14, 2018
ASTA Partners with Special Needs Group
ASTA Partners with Special Needs Group

 

 

SNG is pleased to be the Official

Mobility & Special Needs Partner of

 

 

January 22, 2018
Celebrity Cruises® Sales Team enters 2018 as SNG Certified Accessible Travel Advocates®
Celebrity Cruises® Sales Team enters 2018 as SNG Certified Accessible Travel Advocates®

 

January 10, 2018
Porthole Cruise Magazine Names Special Needs Group® / Special Needs at Sea®Winner of its 2018 Editor-in-Chief Awards, Best Mobility/Accessibility Provider Category
Porthole Cruise Magazine Names Special Needs Group® / Special Needs at Sea®Winner of its 2018 Editor-in-Chief Awards, Best Mobility/Accessibility Provider Category

 

September 28, 2017
Special Needs Group® / Special Needs at Sea® Named Silver Winner of the 2017 Travel Weekly Magellan Award for Hospitality, Overall -- Special Needs
Special Needs Group® / Special Needs at Sea® Named Silver Winner of the 2017 Travel Weekly Magellan Award for Hospitality, Overall -- Special Needs

 

November 13, 2015
SNG announces Certification Milestone
SNG announces Certification Milestone

2,500 Travel Professionals successfully complete Special Needs Group Certified Accessible Travel Advocates® program!

Articles

April 16, 2018
SNG Featured in voyageMIA.com

 

March 27, 2017
Sun Sentinel Community Snapshots

 

March 27, 2017
SNG Featured in nextavenue.com

Planning A Cruise When You Have A Disability

March 27, 2017
Forbes - Planning A Cruise When You Have A Disability

Following these eight tips can ensure that you have a memorable trip

 

March 20, 2017
Dania firm broadens horizons for Travelers with Disabilities