Welcome
Our People
- Special Needs at Sea employees are highly trained professionals dedicated to serving the needs of our customers.
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- Stringent background checks and a thorough regimen of training are required before our workforce is permitted to work with our customers. Personnel are trained to understand and anticipate the divergent needs of each customer to ensure that proper equipment is delivered.
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- Our staff recognizes that the customer always comes first. This attitude ensures that not only will our customer's needs be met, but the needs of the guests will be satisfied. We want you to be proud of the fact that you have referred us.
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- Our Florida-based bilingual call center is available 24 hours a day, seven days a week to assist cruise passengers that may have an emergency during a cruise.
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- We have 30 years of combined experience in customer service and issue resolution.
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- Special Needs at Sea can provide staff to escort passengers on designated sailings or charters.
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Our Ports
Special Needs has agents making deliveries to ports around the world, and we continue to expand our worldwide network every day.
Our Partnerships
- Sponsor of SATH (Society for Accessible Travel and Hospitality)
- North American distributor for Neatech Beach Wheelchairs
- North American distributor for Shoprider equipment
- North American distributor for Drive equipment
Cruise Lines
Here are just some of the major cruise lines we service
