The Significance of Using a Special Needs Group Certified Accessible Travel Advocate®
Using an SNG Certified Accessible Travel Advocate (CATA) eliminates stress for the traveler and allows for planning every aspect of the trip well in advance of traveling. The certification program provides the travel professionals the opportunity to enhance their knowledge of the accessible travel, mobility challenged and mature market segments which includes one of the world's fastest growing demographic. The program enables the travel advisor/agent to provide greater service to present clients and potential prospects by heightening the guest experience.
CATA Advisorshave the critical knowledge, skills, and resources to aid clients with special needs realize their travel dreams.The program which they have completed is the Travel Industry’s 1st Certification designed to equip Travel Professionals insight to better serve the special needs, mobility challenged, and mature market segments.Upon completion, they have an understanding of accessible travel and a model to best service those traveling with mobility challenges, special needs as well as travelers requiring oxygen.
As indicated in the most recent SNG Blog, “Travelers Steadily Return to Travel Advisors/Agents,” working with a travel advisor/agent has a number of advantages compared to working with an online booking service.For those with requiring mobility equipment, oxygen, and/or special needs equipment, the Special Needs Group Certified Accessible Travel Advocate is a godsend.Travelers can save time, money, and a great deal of stress.Most importantly, CATA designees can give personalized, customized service, as well as peace of mind to clients with special needs.
A recent Travel Market Place Report article entitled, “These Travel Agents and Wheelchair Users are Challenging Perceptions and Inspiring Dreams,” focused on two SNG Certified Accessible Travel Advocates - Debra Kerper and Jamie Santillo. The piece written by Richard D'Ambrosio focuses on Debra's and Jamie's life experiences and turning their individual challenges into successful travel agent businesses. They are able to provide their clients first-hand knowledge and answer questions honestly and in doing so giving individuals confidence that they too can experience the ultimate freedom – travel.
The program has positioned SNG not only as an industry leader, but also leading advocate of these market segments as over 6,200 Travel Professionals have earned their CATA designation.
Travel professionals have recognized SNG’s commitment to educating the travel industry distribution system.Cathy Kusuma, Director of Field Sales, Holland America, praised SNG, “The CATA certification is all-encompassing course that gives travel agents the confidence they need to handle special needs requests and put their clients at ease when planning their vacations, plus provides instant credibility for the travel advisor.”
Mickey McBride, Director of Partnership Engagement and Development for Avoya Travel, remarked, “The certification program is valuable because it helps travel agents increase their knowledge and expertise to best serve their clients with special needs.It impacts our advisors because of their passion for helping clients and provides them with the resources to be successful.”
Special Needs Group (SNG) is the leading global provider of mobility, oxygen, and other special needs equipment rentals for travelers. SNG is dedicated to serving the mobility challenged, mature, and special needs market segments. Recommended by the major cruise lines for superior service and value, we also deliver to hotels, and resorts. SNG is dedicated to fullfilling the requirements for persons who want to trvavel, but may require special needs equipment. We make travel easy, comfortable, and convenient. Our trained agents provided service last year worldwide to 215 metropolitan areas in 68 countries.