Quantcast

Special Needs Group Travel Industry Newsletter

Welcome to the Special Needs Group Travel Agent E-Newsletter!  Our newsletters provide the latest information on tips for selling special needs equipment, accessible destination information, cruise ships' accessibility and more.

To receive your FREE monthly special needs travel group e-newsletter, please register your company on the Agent Sign-up Form page and make sure you check off 'I would like to receive occasional travel agent updates via email’. If you have already registered as an Agent but did not check off the box or have not yet received a newsletter from us, please email agents@specialneedsgroup.com and specify Travel Agent newsletter.

We look forward to sharing our newsletters with you!

February 12, 2019
Travel Agent Newsletter February 2019

 

News from Andy's Desk

 
 
 
 
 

Dear Travel Partners,  

In recognition of your commitment to Special Needs Group and in celebration of our upcoming 12th Anniversary on February 14th, we are honoring the Travel Industry Distribution System by providing Registered Professional Travel Advisors with 20% commission on all White Glove Service Bookings during the month of February.

Further, beginning with February bookings, commissions will have No NCFs, No Carve-outs. You will receive commission on the total booking price.

SNG has been paying commission on damage/loss waiver (which can cost up to $15 daily).

Our birthday gift to you:

  • commission paid on total rental price,
  • inclusive of damage/loss waiver (it is already in the price),
  • one-way fees, and
  • hotel delivery/pick-up fees.

White Glove Service, our elevated guest experience innovation, has recently been added for the Celebrity Edge and RCCL's Harmony of the Seas. In addition, beginning with February 13th sailings,Special Needs Group will be servicing the Port of New Orleans with our next level initiative.

We are here today and will be here tomorrow because of your enduring support!           

 

Keep smilin',

Andrew Garnett, CATA

President/CEO

 
 
 
 
 
 

 

 

February 12, 2019
Travel Agent Newsletter March 2019

 

News from Andy's Desk

 
 
 
 
 

Dear Travel Partners,  

We are pleased to have recently launched a Facebook Travel Advisor Page for those in the Travel Distribution System. Please find the invitation to join us within the Newsletter.

Special Needs Group has continued to expand our elevated guest experience initiative, SNG White Glove Service, to include Holland America sailings out of Fort Lauderdale and Seattle. In addition, Princess Cruises voyages out of Seattle will be provided with our next level initiative. Further, SNG is now servicing the Port of Honolulu with our White Glove Service.

As a reminder, we have abolished Non-Commissionable Fees. You will receive commission on the total booking price. In addition, there is no additional cost for cancellation insurance. No NCFs, No Carve-outs, No Caps.

Thank you for being a loyal partner!

    

Keep smilin',

Andrew Garnett, CATA

President/CEO

 
 
 
 

 

 

January 10, 2019
Travel Agent Newsletter January 2019

 

News from Andy's Desk

 
 
 
 
 

Dear Travel Partners,             

Happy New Year! I hope that everyone enjoyed some time with loved ones during the Holidays! 2018 was a fantastic year; we are looking forward to an even more promising 2019!

We are extremely pleased with the satisfaction guests have experienced with our new personal delivery innovation, SNG White Glove Service™ Due to the new service's domestic success, we have rolled-out the program internationally!

Special Needs Group will be present at trade shows and industry events throughout the year. In addition, we will continue to run our SNG Webinars which will be available to all travel professionals.

SNG is excited about working with all of our travel professionals during Wave Season!

Furthermore, we are presently running the Transatlantic Special again! Details regarding our special for transatlantic sailings are located within the Newsletter. 

 We are extremely grateful for your continued support as we evolve in meeting our mission statement of Delivering an Accessible World

Best wishes to all for a happy, healthy and successful 2019!

 

Keep smilin',

Andrew Garnett, CATA

President/CEO

 
 
 
 
 

 

 

December 13, 2018
Travel Agent Newsletter December 2018

 

News from Andy's Desk

 
 
 
 
 

 

Dear Travel Partners,             

 

It's hard to believe that we are coming to the end of another year.

We recently had wonderful experiences at our third USTOA Annual Conference held in Phoenix, Arizona, and annual conventions for Cruise Planners and Signature Travel Network in South Florida and Las Vegas respectively.

As we further expand our new innovation, SNG White Glove Service™, additional ports (domestically and internationally) as well as cruise lines will offer the unmatched service. Updates will be announced on our website as well as via our e-mail blasts and monthly newsletter.

As mentioned last month, Kiosks currently in Fort Lauderdale and Seattle will be revamped with our new superior guest experience in the upcoming year.

In closing, we are thoroughly looking forward to 2019 and another spectacular year as we continue exploring new opportunities for Delivering an Accessible World®.

Wishing you and your family a safe and enjoyable holiday season and the best for a healthy and prosperous New Year.

Thank you for your continued support.

 
 

Keep Smilin',

Andrew Garnett, CATA

President/CEO

 
 
 
 

 

 

November 20, 2018
Travel Agent Newsletter November 2018

 

News from Andy's Desk

 
 
 
 
 

 

Dear Travel Partners,             

 

I hope everyone is well and looking forward to enjoying Thanksgiving with loved ones.

We are upping our game and elevating the individual guest experience with SNG White Glove Service™. This new, personalized, delivery, and demonstration service is currently available for select cruise lines. Be on the lookout for additional cruise lines and destinations we continue to add over the next few weeks.

Presently, SNG White Glove Experience Ambassadors™ are delivering and demonstrating equipment in the following cities: Boston, Galveston, Fort Lauderdale, Los Angeles, Miami, Mobile, New York, Port Canaveral, Seattle, Tampa and Vancouver. We will soon be releasing international ports for which the unmatched service will be offered.

Kiosks currently in Fort Lauderdale and Seattle will be revamped with our new superior guest experience.

In closing, sincere congratulations to Celebrity Cruises being honored as our Power Partner of the Year and their commitment to serving the special needs market.

We are greatly appreciative of all our travel partners.

 

Keep Smilin',

Andrew Garnett, CATA

President/CEO

 
 
 
 

 

 

October 11, 2018
Travel Agent Newsletter October 2018

 

News from Andy's Desk

 
 
 
 
 

 

Dear Travel Partners,             

        

Thank you for a successful 3rd Quarter. 

We are pleased to announce our new SNG White Glove Service™ which will provide superior guest experience service.

We’re right in the middle of conference season. Having just returned from CoNexion on the Harmony of the Seas, Special Needs Group will be represented at WTH’s Annual Conference aboard the NCL Bliss, presenting at the ASTA and ASTA Small Business Network’s (formerly NACTA) Florida Summit, as well as at the Suncoast Travel Industry Association’s (STIA) monthly meeting and providing live training and CATA® testing to Celebrity Cruise Line’s staff in Wichita, Kansas.

During the month of November, we will be present at numerous events, including: FCCA in San Juan, Puerto Rico, Travel Weekly’s Cruise World, OASIS Annual Conference and Cruise Planners 25th Celebration all being held in South Florida. In addition, SNG will be attending Signature Travel Network’s Conference in Las Vegas, Nevada, and USTOA in Arizona. Please make sure to stop by and say “Hi”!

 We are greatly appreciative of all our travel partners.  

 

Keep Smilin',

Andrew Garnett, CATA

President/CEO

 
 
 
 

 

 

September 14, 2018
Travel Agent Newsletter September 2018

 

News from Andy's Desk

 
 
 
 
 

 

Dear Travel Partners,             

I hope you had an enjoyable summer and spent some quality time with family and friends.

I am pleased to announce that I am now a proud member of the Arc Broward Board of Directors.

We, as business leaders, have the responsibility to lead the charge in diversifying our workplaces and changing the perspective of individuals with disabilities within the professional community. As a south Florida business owner, I wanted to share just a few of the many reasons why you should connect with a program like Arc Works prior to your next new hire. The innovative program at Arc Works can reduce your training costs with a dedicated and eager workforce that simultaneously increases corporate consciousness and employee morale. I am passionate both professionally and personally about helping people with disabilities fulfill their career aspirations. Reach out to Arc Works today to learn how you can be a part of this important initiative in our community. Please click here for information regarding more information on Arc Broward. 

 We are pleased to be your partner and greatly appreciate your continued support in assisting us in Delivering an Accessible World®

 

Keep Smilin',

Andrew Garnett, CATA

President/CEO

 
 
 
 

 

 

August 15, 2018
Travel Agent Newsletter August 2018

 

News from Andy's Desk

 
 
 
 

 

Dear Travel Partners,  

 

I hope you are enjoying the summer weather and spending quality time with family and friends.

 

I am deeply honored and humbled upon reading the most recent issue of "TRAVEL AGENT PROFESSIONAL".

 

PLEASE CLICK HERE TO READ THE "TRAVEL AGENT PROFESSIONAL" FEATURE STORY ON SPECIAL NEEDS GROUP.

 

It's amazing upon looking back at the past eleven and a half years.

 

Thanks to all of our partners who made our success possible.

 

 We are pleased to be your partner and greatly appreciate your continued support in assisting us in Delivering an Accessible World®

 

Keep Smilin',

Andrew Garnett, CATA

President/CEO

 
 
 
 

 

 

July 11, 2018
Travel Agent Newsletter July 2018

 

News from Andy's Desk

 
 
 
 

 

Dear Travel Partners,             

Thank you for a successful 2nd Quarter!

We truly value your input and would love to hear from you. Please forward any comments to: agents@specialneedsatsea.com:

  1. How do you incorporate the Special Needs Market into your business plan?
  2. Have we served you and your clients well? Please share your experiences at agents@specialneedsgroup.com. P.S. If you're clients are happy, we would love to hear about that too.
  3. We love pictures! Please feel free to share pictures of you and/or your clients enjoying their vacations using SNG equipment.

In addition, we are presently looking forward to launching our new website during the month of August. Along with your feedback from the items above, please feel free to share what content you would like to see in order for us to better serve the Market.                                 

 We are pleased to be your partner and greatly appreciate your continued support in assisting us in Delivering an Accessible World®

 

Keep Smilin',

Andrew Garnett, CATA

President/CEO

 
 
 
 

 

 

June 13, 2018
Travel Agent Newsletter June 2018

 

News from Andy's Desk

 
 
 
 

 

Dear Travel Partners,               

 

Its been a busy spring having just recently attended the following event interfacing with Travel Professionals...

Seatrade Cruise Global

CLIA Cruise 360

Travel MarketPlace West

Cruise Planners Mid-Year Conference

GTM West

Avoya's Annual Conference

Congratulations to those who earned their SNG Certified Accessible Travel Advocate® designations via "live" training and testing:

MSC Cruises

Cruise Planners Headquarter's Staff

Celebrity Sales Team in Miami and most recently Celebrity's Travel Agent Reservation Service Team in Wichita, Kansas

We are pleased to be your partner and greatly appreciate your continued support in assisting us to Deliver an Accessible World®

 

Keep Smilin',

Andrew Garnett, CATA

President/CEO