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Travel Agent Newsletter January 2018


January 10, 2018




News from Andy’s Desk!



Dear Travel Partners,


Happy New Year!  I hope that everyone enjoyed some time with loved ones during the Holidays!  2017 was a fantastic year; we are looking forward to an even more promising 2018!


Special Needs Group will be present at trade shows and industry events throughout the year.  In addition, we will continue to run our SNG Webinars which will be available to all travel professionals.


SNG is excited about working with all of our travel professionals during Wave Season!


We are presently running the Transatlantic Special again!  Details regarding our special for transatlantic sailings are located within the Newsletter.


We are extremely grateful for your continued support as we evolve in meeting our mission statement of Delivering an Accessible World


Best wishes to all for a happy, healthy and successful 2018!



Keep Smilin’,

Andrew Garnett, CATA







Special Needs Group


Annual Transatlantic Promotion


Clients renting medical equipment for 2018 Transatlantic sailings from North America to Europe.



(of equal or lesser value) FREE of charge!


         One way fees waived!


         North America Pricing!


   Must book between December 1st and March 31st


 To receive this offer you will need to call us toll free at 800.513.4515 or international at 954.585.0575.

Offer can only be booked by phone!





C.A.T.A. Corner


 SNG is pleased an astonishing 4,000 Travel Professionals have earned their SNG Certified Accessible Travel  Advocate® (CATA) designation

through its 6 years.


The C.A.T.A. Program is the Travel Industry’s 1st Certification program designed to equip Travel Professionals with insight and expertise to better serve the Special Needs, Disability and Mature Market segments.


Become a Certified Accessible Travel Advocate through completing our online course; the course is composed of three easy modules.


In addition to your agency having access to our exclusive SNG CATA Resouce Center, you earn the rights to utulize a proprietary logo to help market yourself as an SNG Certified Accessible Travel Advocate on our website.


The program is FREE!


 If you are not yet certified click here 









Spotlight: MSC Seaside


MSC Cruises’ newest ship, MSC Seaside, was recently named Best New Ship of 2017 by the cruise review website, Cruise Critic.  The 4,134-passenger vessel is the first of  MSC’s Seaside Class which will be joined by sister-ship, MSC Seaview in June of this year.  The Seaside Class when complete will be the largest cruise ships ever built in Italy.  MSC Seaside’s inaugural voyage embarked from Trieste, Italy on December 1st on a 20-night sailing to its eventual home port in Miami.  The newest addition to MSC’s fleet was the first of the cruise line to be christened in the United States, held in PortMiami on December 21st.







"On The Road Again" 

SNG’s Calendar of Events

Be sure to stop by and say Hello!

February 28th-March 3rd

Travel MarketPlace

JW Marriott parq Vancouver 

Vancouver, British Columbia, Canada


May 6th-8th

Cruise Planners Mid-Year Conference

Broward County Convention Center

Fort Lauderdale, Florida


May 15th-18th

GTM West Travel Weekly Convention

The Cosmopolitan

Las Vegas, Nevada


May 22nd-27th

AVOYA Annual

Hotel Moya

Long Beach, California                         




SNG Employee of the Year 

Kenya Burch was recently selected as Special Needs Group’s “Employee of the Year.”

Kenya began with SNG as a Customer Service Representative in August of 2014.  She embodies professionalism and maintains a diligent work ethic.  Through her dedication, exemplary customer service and willingness to aid fellow co-workers, Kenya serves as a team player and role model for the entire Call Center staff.  She is a quick learner with excellent problem solving skills and troubleshooting awareness.  In addition to her multiple CSR tasks, she also assists the Billing Department.



Kenya is a true asset who goes above and beyond to ensure Specials Needs Group mission of “Delivering an Accessible World” is achieved.






Quote of the Month


"Once a year, go somplace you’ve never been before.


– Dalai Lama










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