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SNG s Travel Advisors 

March 16, 2020

Dear Valued Partners,


Due to the current COVID-19 situation and the increasing restrictions on travel, Special Needs Group’s corporate offices will be cutting our operating hours effective March 17, 2020 to the following:

Monday – Friday from 9:00 AM to 5:00 PM EST.

Saturday and Sunday – Closed

Please be assured that we will still maintain our 24-hour emergency on-call service, regardless as to call center operating hours, and deliveries for customers will be completed as per normal business in areas where a quarantine is not in effect.

We will keep you informed as any additional updates become available. Also, please look for updates on our Social Media pages.

We are ready to assist for any current requests and look forward to Delivering an Accessible World® for you again soon.

Thank you for your business and support!


Andrew Garnett, CATA


March 12, 2020


Dear Travel Partners,

At Special Needs Group we are sensitive to the ramifications caused by the global situation and uncertainty surrounding the possible spread of COVID-19.  We remain committed to Delivering an Accessible World® and understand your concerns as the world comes to grips with this phenomenon.

Tough times don’t last…tough Travel Advisors do!

Accordingly, we have temporarily adjusted our cancellation policy.  If you choose not to travel on your prearranged booking, we are honoring the standard cruise line policy of holding a credit for future use.  

In addition, I want to reassure you that Special Needs Group has always used Hospital-Grade Disinfectant to ensure that both our customers and staff have been safe from any form of possible contaminant or pathogen.  This procedure happens each and every time equipment comes back from a rental and will continue to be what we do regardless of any condition.

The situation is fluid so rest assured that we will communicate any future policy changes should they become necessary.

We are here to support you.  Feel free to reach out if we can be of assistance.


Andrew Garnett, CATA



Does anyone in your client’s traveling party require mobility or oxygen assistance?

10% Commission is Paid on ALL Equipment Rentals*

*** No NCFs, No Carve-outs, No Caps ****

* commission is paid on total rental price*

* inclusive of damage/loss waiver (it is already in the price)*

* one-way fees*

* hotel delivery/pick-up fees*

*Vacation Advisors must be a Registered Travel Advisor with Special Needs Group in order be eligible for commission.  

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