The Special Needs Group/Special Needs at Sea team is comprised of highly trained professionals dedicated to serving the needs of our customers.
As a customer, you will always come first. This attitude ensures that we will meet your needs and exceed your expectations. We want you to be proud of the fact that you have used us.
Our experience shows – we have 100 years of combined experience in customer service.
Our workforce undergoes stringent background checks and a thorough training regimen before they are permitted to work with our customers. Our team understands and anticipates the divergent needs of each customer to ensure that proper equipment is delivered.
Our Florida-based bilingual call center is available 24 hours a day, seven days a week to assist cruise passengers and hotel guests that may have an emergency during a rental.
Special Needs Group/Special Needs at Sea can provide staff to escort passengers on designated sailings or charters through our SNG Concierge service.
