Crystal Cruises

Crystal Cruises Accessibility: Luxury Meets Thoughtful Inclusion

Special Needs at Sea proudly supports Crystal Cruises in providing accessible equipment rentals for thousands of travelers each year.

Crystal Cruises delivers an ultra-luxury experience at sea, known for its exceptional dining, refined service, onboard sushi bars, curated wine cellars, and enrichment programs such as complimentary language classes. Crystal has been consistently recognized by Condé Nast Traveler, earning accolades as one of the world’s best large-ship cruise lines.

Crystal’s Accessible Fleet: Serenity and Symphony

Crystal Cruises currently operates two ultra-luxury ships: the Crystal Serenity and Crystal Symphony. Both ships are designed with accessibility in mind and offer wheelchair-accessible staterooms with thoughtful details.

• Crystal Serenity: 535 staterooms, 8 accessible (2 Penthouses, 2 with verandahs, 4 with picture windows)
• Crystal Symphony: 461 staterooms, 4 accessible (2 Penthouses, 2 with picture windows)

Accessible stateroom features include:

• 32” wide entry doorways for room and bathroom
• Roll-in shower with grab bars
• Fold-down shower stool and hand-held showerhead
• Ramped thresholds, lowered vanity and sink
• Accessible closet rods and shelves
• Toilet seat risers available on request

Shipwide Accessibility

Both Crystal ships are equipped with ramp access to most decks, accessible seating in showrooms and gaming areas, and wheelchair-friendly public spaces.

Wheelchair-accessible shore excursions are also available on select itineraries. Guests should contact the Land Programs department in advance to coordinate options.

Oxygen and Medical Support

Guests who are oxygen-dependent must bring their own portable oxygen concentrators or rent equipment through a trusted provider like Special Needs at Sea. Crystal requires these guests to travel with a companion who is fully familiar with the operation of the equipment.

Accessible itineraries must allow safe medical disembarkation if needed. Guests must also submit relevant medical and liability forms to Crystal’s Onboard Guest Services at least 30 days before departure (oxygen or service animal users) or 2 weeks for other requests.

Support for Deaf and Hard of Hearing Guests

• Closed-captioned TVs in accessible staterooms
• TTY text telephones upon request
• Portable alert kits for door knocking, phone ringing, and smoke detectors

Support for Blind or Low Vision Guests

• Accessible elevators with tactile buttons
• Service animal relief areas available on request
• Cabin orientation assistance by room steward upon request

Additional Services

Guests with disabilities may request priority check-in, boarding, and disembarkation. Crystal also provides an emergency assistance card with ticketing materials, which should be filled out and returned prior to departure.

Mobility Equipment Rentals for Crystal Cruises

Crystal Cruises does not supply onboard wheelchairs or scooters for general guest use. To ensure a seamless experience, Special Needs at Sea offers professionally cleaned, cruise-compliant mobility equipment, delivered directly to your stateroom:

• Wheelchair Rentals
• Scooter Rentals
• Powerchair Rentals
• Walking Aide Rentals
• Oxygen Equipment
• Respiratory Equipment

To request service, call 1-800-513-4515 or get a quote online.

Contact Crystal Cruises

Email Crystal’s Onboard Guest Services at [email protected] to coordinate accessibility needs and submit medical documentation.