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Important Notice for Our Travel Advisors

If …

·   your physical mailing address has changed

·   you have switched agencies

·   your contact phone number or email address has changed within the last year

              Please email us               

so we may update your profile

Special Needs Group requires each advisor to provide updates and/or changes regarding his/her information in writing via email.

Keeping an up-to-date record of each travel advisor’s information is imperative in order for SNG to ensure commission checks are being sent out to the proper agency and address for each given registered agent.

Please be reminded Special Needs Group Agent Commissions are paid-out quarterly based upoon the End Date of your client’s cruise or hotel stay.

Following the end of each quarter (March, June, September and December), the checks are sent-out on the 10th of the succeeding month.  Checks are always made out to and sent to headquarters in all instances. the name of the Agency.


Please be reminded to Log-In using your Email Address and Password prior to placing an order.  If placing the order via telephone with one of our Customer Service Representatives, please provide your name, CLIA or IATA number and Agency Name to ensure the representative "links" you to the order so that commission will be paid on the given order.


We ask that you please periodically Log-In to review your orders.  Upon logging-in, click on "My SNG Activity" and you will be able to review your orders for each quarter by adjusting the Start Date and End Date for.  Clicking on the respecitive order will provide you with the client’s name, sailing or hotel details and the total amount of the order; at the bottom in red will be the amount of commission to be paid.  SNG pays ten percent on the entire order, excluding delivery and pick-up fees, one way-fees as well as orders with administrative and shpping fees when applicable.

If you have any questions, please contact us 800-513-4515.  Thank you for your cooperation regarding the above matter. 


Travel Advisor – August 2018 Newsletter Full Article

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