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Travel Agent Newsletter August 2017


August 10, 2017

News from Andy’s Desk!






Dear Travel Partners,

I hope everyone is having an enjoyable summer amongst family and friends.





In addition, please be advised of our upcoming Webinar for ALL Travel Partners

to jumpstart your certification program as an Accessible Travel Advocate.  


Wednesday, August 23rd @ 2:30 PM EDT


SNG Webinar Registration




In a few weeks, we will once again be on the road ensuring that travel professionals are aware of the Special Needs Group® brand and our services in assisting guests traveling with special needs have the ability to enjoy their vacations with loved ones as comfortably as possible.  We look forward to seeing many of you at one of the upcoming events listed on Calendar of Events within the Newsletter. 


Enclosed within the Newsletter, please read about our Updating of SNG’s Cruise Accessibilty Portal, as well as a Travel Partner Reminder regarding commission checks and our featured Equipment of the Month.


Thank you again for being a continued partner as we continue to evolve in Delivering an Accessible World™.



Keep Smilin’,


Andrew J. Garnett, CATA


For This Halloween… 

How Would You Like to Receive an Apple Instead of Candy?


Promotions run through Halloween, Tuesday, October 31st




One Apple iPad will be awarded to a Travel Partner who has achieved their SNG Certified Accessible Travel Advocate® designation by the end of October.  All SNG CATA professionals will be automatically entered and receive one entry into the drawing.   


An ADDITIONAL iPad will also be given away.

Registered SNG Travel Partners will receive one entry for each order placed online or via telephone between July 1st and October 31st.  SNG CATA agents will receive a DOUBLE ENTRY (2 entries)

into the drawing per each booking placed.



Please join over 3,400 CATA agents as we “Race to 3,500” –

our goal to be achieved by the program’s 6th Anniversary,

 Veterans Day, Saturday, November 11th.





Winners will be announced Friday, November 3rd.  Best of Luck!!!



Updating of SNG’s Cruise Accessibility Portal 


Presently, we are in the process of updating our "Cruise Accessibility" section of our webiste which provides a great resource for assisting your special needs travelers.  The section details, by Cruise Line and Ship, the Stateroom Accessibility, Boarding, Restrooms, Food and Beverage Areas, and other Amenities which cater to guests with special needs.  Please use this section as a valuable too in educating yourself as well as your special needs guests for a given ship’s accessibility. 






SNG’s Calendar of Events 


August 27th-29th
ASTA Global Convention
Sheraton San Diego Hotel & Marina
San Diego, CA
September 6th at 11 AM EST
CruiseOne/Dream Vacations/Cruises, Inc. Webinar
September 16th-19th
September 19, 3-4PM, "LIVE" CATA Certification
Hilton New Orleans Riverside
New Orleans, LA
September 27th at Noon CT/1 PM EST
NEXION Quick Learn Webinar


***Travel Partner Reminder***



Please be reminded Special Needs Group Agent Commissions are paid-out quarterly based upoon the End Date of your client’s cruise or hotel stay.


Following the end of each quarter (March, June, September and December), the checks are sent-out on the 10th of the succeeding month.  Checks are always made out and sent to Headquarters in all instances. 


Please be reminded to Log-In using your Email Address and Password prior to placing an order.  If placing the order via telephone with one of our Customer Service Representatives, please provide your name, CLIA or IATA number and Agency Name to ensure the representative "links" you to the order, so that commission will be paid on the given order.


We ask that you please periodically Log-In to review your orders.  Upon logging-in, click on "My SNG Activity" and you will be able to review your orders for a specific quarter by adjusting the Start Date and End Date.  Clicking on the respecitive order,will provide you with the client’s name, sailing or hotel details and the total amount of the order; at the bottom in red will be the amount of commission to be paid.  SNG pays ten percent on the entire order, excluding delivery and pick-up fees, one way-fees as well as orders with administrative and shpping fees when applicable.


Equipment Section

Manual Patient Lift

Special Needs Group is please to rent Manual 6-Point Lifts to guests sailing out of domestic ports throughout the U.S. as well as those staying at hotels pre- and post-cruise to assist with their special needs.  The Manual Lift is delivered, as is our mobility equipment, directly to the stateroom on the ship for the passenger or to the Concierge/Front Desk of the hotel where the guest is staying.  We do require the individual to bring his/her own chains and sling for the lift.  International order?  Please call.









Electric Patient Lift

In select locations, Miami, New York and Seattle to name a few, SNG does rent Electric Patient Lifts.  The Electric Lifts require the unit to be charged each evening; it is suggested that the lift be charged for six hours each night, so that at the equipment has the capability of assisting the guest in the morning for his/her needs and throughout the day.  Limited availability.

For more information regarding the Manual 6-Point Patient Lifts and Electric Lifts, please call us at 800-513-4515 or 954-585-0575.



Please click on the link below for our latest "Blog" on New Ships.  


New Ships:  Royal Caribbean’s Symphony of the Seas and Celebrity Edge


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